Shipping policy
Shipping & Returns
All Sales Are Final
All sales are final. Due to the limited nature of our releases, Summer Sixteen does not offer refunds, returns, or exchanges unless an item arrives damaged or there is an error with your order.
Shipping
Please allow 3–5 business days for your order to be processed before shipment. Once your order has been shipped, you will receive a confirmation email containing your tracking information. Processing times may be extended during product launches, holidays, or periods of high order volume.
Pre-Orders
Items marked as Pre-Order require additional production time. Please allow approximately 6–8 weeks for fulfillment unless otherwise stated on the product page. Once your order is ready to ship, you will receive a confirmation email with your tracking information.
International Orders
International orders are typically processed within 2 weeks before shipment. Delivery times vary by destination and generally take 7–12 business days after your package has been dispatched. Customs processing and local postal services may occasionally cause delays that are outside of our control.
Order Changes & Cancellations
Please review your order carefully before completing your purchase. Once an order has been placed, we are unable to cancel orders, modify items or sizes, or change the shipping address. Orders will only be shipped to the address entered during checkout.
Lost, Stolen & Damaged Packages
Once your order has been handed over to the shipping carrier, Summer Sixteen is not responsible for packages that are lost, stolen, delayed, or damaged while in transit. If an issue occurs after shipment, please contact the shipping carrier directly to file a claim. We are happy to assist by providing any shipping information needed for the claims process.
Returns & Exchanges
We do not accept returns or exchanges. However, if you receive the wrong item or believe your product has a manufacturing defect, please contact us within 7 days of receiving your order with your order number and clear photos of the issue. If the mistake was made on our end, we will make it right as quickly as possible.